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Wernicke® Mailroom

Learn more about mailroom automation with AI.

AI-supported input management is expensive, difficult to implement and does not deliver what it promises? None of this is true for Wernicke® Mailroom. Wernicke® Mailroom is a backend system for automated processing of incoming mail across all channels that integrates seamlessly into your IT landscape. Maintain proven CRM processes and benefit from productivity gains with Wernicke® in no time.


Incoming mail is received as email or letter and is transferred as free text (OCR) to your ticket system or CRM.


Wernicke® receives the correspondence, classifies the request and extracts the information contained. The result returns Wernicke® as a usable data set. Cases of doubt are forwarded to a validation instance.


Subsequent systems take over automated functions, for example automatic answering, updating of master data and much more.

Automate business-critical processes

Why you can trust Wernicke®.

Wernicke® Mailrom is not a generic AI that can do “everything”. On the contrary, Wernicke® was developed to do only one thing but this in perfection: understanding free text.

After appropriate training, Wernicke® recognizes with over 99% accuracy1 whether the incoming correspondence is relevant for the respective business process or not. Thus, fully automatic, case-closing correspondence processing is no longer a game of chance.

Wernicke® Mailroom is based on our superior natural-language-processing technology, and runs on highly available cloud systems with multiple redundancy — 24/7-availability avoiding waiting times and providing scalability at all times.

We would be happy to provide you with further data and facts on safe mailroom automation with Wernicke®. Please contact us!

  1. Wernicke® achieves false-positive-rates ≤1% thus outperforming categorization and sorting done by humans. ↩︎

Availability in the Cloud

Application examples and advantages

How Wernicke® Mailroom works for you.

AI-based input management by Cogonotekt can be used across industries and in many different ways. Depending on the task, the automation advantages that can be achieved are enormous. And thanks to our fair, unit-based licensing model, the AI machine pays for itself in a short time. This is worthwhile for everybody, struggling with high volumes of incoming mail!

Meter-reading messages in the energy industry

The same game every day: energy suppliers receive thousands of messages from private customers, e.g. meter readings. Processing takes time and personnel - and can be successfully automated. Wernicke® Mailroom understands the issue and independently triggers subsequent processes, such as the updating of master data or the annual statement of accounts.

Achievable automation ratio
Achievable cost savings
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Mailroom automation for the energy industry - symbolic picture

Customer correspondence in debt-collecting business

A few typical requests keep debt-collecting aencies busy, such as confirmations of willingness to pay, requests for payment by instalments and deferment of payment. With Wernicke® Mailroom you drastically reduce the processing time of such requests and ensure faster payment receipt.

Coverage of industry-typical standard requests
Acceleration of processing
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mailroom automation in debt-collecting business - symbolic picture

Contractual matters in the insurance industry

The contractual process with insurers is highly dynamic. Keep up the pace by integrating Wernicke® Mailroom into your processes. This allows for a quicker treatment of notices of termination or for immediately making attractive binding offers to customers who are willing to leave. We will be happy to advise you.

Strengthening customer loyalty
Achievable automation ratio
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Mailroom Automation in the Insurance Industry - symbolic picture

Get in touch

What challenges does your customer service face?

These are only three of the many possible applications for Wernicke® Mailroom. Which input management task in the mailroom would you like to solve? We would be happy to provide you with detailed and industry-specific advice on mailroom automation with Wernicke®. Contact us, we are looking forward to your questions!



Real language comprehension for real business

Behind Wernicke® is Cognotekt, a team of more than 25 mathematicians, linguists, physicists and computer scientists. Together we focus on the development of AI applications that fulfill precisely defined automation tasks reliably and safely.

The key to this is Wernicke®, our natural-language-processing technology, 100 percent of which is developed in-house. Unlike conventional machine-learning solutions, Wernicke® is a deterministic ai that comprehends the semantics of written text within specific domains. In addition, it does not have to be trained with many millions of data records to ensure that content is recognized in a meaningful way. 5,000 to 7,000 data records per domain are sufficent, then Wernicke® will understand.

Based on the Wernicke® platform we develop AI applications that deliver and provide immediate ROI for many markets and company sizes: Real language comprehension for real business.

More about the Company
Minimal Data required*
> 30
Physicists, mathematicians,
Developed inhouse

*AI machines from Cognotekt require up to 10,000 times less training data than generic deep-learning applications.